Submit a request – Pawshake Help Centre

Why are you contacting us today?

Your email address

Please confirm that this is the email address you used for your Pawshake account (if you have one already)

Are you a Pet Owner or a Pet Sitter?

Booking reference

Date of the Meet & Greet

Name of the pet

Date of the incident

Total vet costs

Name and email of the veterinary clinic used

Timeline of expected care, if additional treatment is needed

Pet owner's insurance policy number and carrier (if applicable)

Please note that the Pawshake Peace of Mind Guarantee is to be used on top of the pet owner's own insurance, if there is one. We are able to help cover the costs that might not have been covered by pet owner's own insurance, or with deductibles.

Subject

Describe what happened in detail, what lead to the incident?

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please upload photos of the pet's injuries. Please upload all incident related veterinary bills and notes that you may have at this point.

Attachments

Add file or drop files here