FAQ for Pet Owners
Finding a Pet Sitter
Enquiries & Bookings
- How to book a sitter
- Sitter's cancellation policy
- How do I cancel a booking?
- What are Add-On Services?
- How do I change dates or details of a booking?
- How can I rebook my pet sitter?
Before & During the Pet Sitting Assignment
- The Meet & Greet
- How to organize a Meet & Greet?
- What are the drop off / pick up times?
- Preparing your home for a booking
- What does my pet need while in the pet sitter's care?
- What vaccinations, tick or flea treatments are required for my pet?
Payment
- How do payments work?
- Can I pay the pet sitter directly or in cash?
- What is the Pawshake Service Fee?
- Is my payment information safe on your website?
- What payment methods are accepted on Pawshake?
- How can I change or delete my credit card details?