If you need to remove dates in your booking, or anything else that requires a change and/or a partial refund, we can do it for you.
We can change a booking for you only under the following circumstances:
- The status is "Confirmed" (not "Awaiting confirmation" or "Contact").
- The total value of the booking will be the same or less after the change (e.g. shorter period or same duration but different dates, fewer pets, less expensive service)
If this applies, you can contact our Customer Support to request a change here.
Please mention the reference number of the booking in question, as well as what exactly needs to be changed. Make sure that the sitter is aware and has stated their consent to the change on the booking chat. If the new booking amount is lower than before, we will refund the difference.
If you are in any other situation, here's what you need to do to make that change:
| Extending the duration of the booking | Make another booking with your sitter to cover the additional days. |
| Changing to a more expensive service | Cancel the booking online, and then make a new booking. |
| Including more pets in the booking | See above |
| Status is "Contact" and I want to change the service | You haven't yet finalised and paid for the booking yet. You can archive the conversation and visit the pet sitter's profile, click on "Book now" and choose your new service. |
| Status is "Contact" and I want to change the number of pets | Click on "Book now", which brings you to the check-out page. There you can add or remove pets from the booking, and the amount will be automatically recalculated. |
| Status is "Awaiting confirmation" | Ask your sitter to confirm the booking before requesting the change |
Are you trying to book again with the same sitter, but the days are not available in their calendar?
This means that the sitter has blocked them out - usually in anticipation of the booking you had originally made. Please ask the sitter to open them up for you through your ongoing conversation thread.