As an online service provider, ensuring your own strong online data safety protocols is vital when interacting directly with the general public. At Pawshake, we take data security seriously and adhere to many countries "Know Your Customer" laws, which means verifying the email and phone number of each new sign-up. However, safeguarding your personal data and online interactions requires your own active participation and judgment.
Here are some simple yet effective steps to keep you and your data safe:
1. Always Communicate via Pawshake
Use Pawshake's official messaging system for all communications. Avoid using external messaging apps or email for Pawshake-related work. Pawshake will never contact you through a pet owner's profile or direct you to another site. Keeping communication within Pawshake ensures your safety and protects against fraudulent activities.
2. Avoid Clicking on Suspicious Links
Be cautious about external links or QR codes sent by other members, especially if they claim to lead to payment platforms, verification pages, or documents. Pawshake will never ask you to re-verify your account through external links. If you receive such links, report them to Pawshake immediately here.
3. Ensure All Payments Are Made Through Pawshake
Always use Pawshake's secure payment system. While payments may sometimes require bank authorisation, Pawshake will never redirect you to an external site for payment. Using the platform’s payment system verifies the pet owner's identity and ensures additional contact information is available through our payment provider. Avoid direct bank transfers or off-platform payment methods.
4. Beware of Offers That Seem Too Good to Be True
Scammers often use unrealistic offers or deals to lure victims. If something seems off, trust your instincts and verify their claims. For example, if profile images or claims look suspicious, report the profile to Pawshake immediately here.
Pawshake will also never share your physical address or phone number without your consent. Please only share such information after following our booking procedures and when you it is necessary for the job.
By following these steps and remaining vigilant, you can ensure your personal data and online interactions remain secure while providing exceptional service on Pawshake. If you ever encounter suspicious activity or have concerns, don’t hesitate to reach out to us for support here.