At Pawshake, we strive to provide pet owners with safe, high-quality services. Our small service fee helps make that possible.
What is the Pawshake Service Fee?
The service fee is a small percentage of the booking cost, applied when you confirm a booking with a pet sitter. This fee helps us maintain the quality and safety of Pawshake’s platform by supporting:
- Free guarantee coverage: Vet cost protection for your pet during bookings.
- 24/7 customer support: Friendly assistance whenever you need it.
- Platform maintenance, free app: Continuous updates to ensure a smooth, reliable experience.
- Safe payments: payments, cancellation and refunds are ensured by our safe payment provider.
- Trusted pet sitters: All sitters are carefully vetted by our team to ensure they meet our high standards. We are also continuously reviewing and supporting our community of sitters to maintain quality and trust.
How much is the service fee?
The exact fee varies depending on your booking amount but is always kept as low as possible to provide maximum value. For larger bookings, there is a cap on the service fee, meaning you’ll pay a relatively lower percentage for higher-cost bookings. This ensures fairness and affordability, no matter the size of your booking.
How do I pay the service fee?
When you choose and book a sitter, your service fee is calculated automatically. Before paying and finalizing your booking, you’ll see an exact breakdown of the total costs.
- Choose your sitter: Find the perfect match for your pet and request a booking.
- Confirm your booking: Once your sitter accepts, you’ll see a breakdown of costs, including the service fee, in your booking request.
- Complete payment: Pay securely through the Pawshake platform using your preferred method. The service fee is automatically included in the total amount, so there’s nothing extra you need to do.
Why is the service fee worth it?
The service fee ensures that every booking on Pawshake is backed by reliable support and a worry-free experience. With vet cost coverage, customer care, and a safe platform to connect with trusted sitters, it’s a contribution for peace of mind.
If you have any questions about the service fee or need assistance, feel free to contact our Customer Support team—we’re here to help!