Even if rare, a sitter can request a short-notice cancellation due to family emergencies or illness.
If your sitter cancels within 2 weeks before the start of your booking or during the booking, please contact us so we can assist you - the booking will be fully refunded.
We will provide you with a list of suitable sitters in your area based on the service and dates needed. You can reach out to them or, just directly search for a replacement Pawshake sitter.
It's very important to always leave the pet sitter emergency contact details of somebody who isn't traveling with you so they can make decisions about where your pet stays in case you can't be reached.