You can send a booking request with the "Contact" button on the sitter's profile. This button is meant to be used by both new and returning clients. Once you've clicked on it, please fill in your service and dates, select your pet profiles, and send your message to the sitter.
You can select only one service at a time, multiple service bookings are not available for now.
But you can select consecutive or non-consecutive days in one booking: if you're requesting a dog walk, doggy daycare, or home visits, you can select non-consecutive days. For example, if your dog needs to be walked on Monday, Wednesday, and Friday, you can simply select the days in the calendar and request and book them all in one go. In this case, you can book up to 15 days within a timeframe of 30 days. The sitter will get paid out after the last date included in the booking.
For all other services, you can always book consecutive days, by clicking on the first and last day you require. In this case, you can book up to 30 days.
If you are contacting a sitter for the first time:
In this case, the sitter will respond to your message as soon as possible, and you can arrange a meet & greet. If the meeting is a success, you can finalise the booking by clicking on "Book now" in the conversation thread, and then making the online payment. To find out more about payments, please check this article.
If you've booked this sitter before (you are a returning client):
If your sitter has already verbally confirmed that they'll be available for the period you need, you don't need to wait for a response to your initial message. Simply click on "Book now" to make the payment and finalise the booking, and your sitter will confirm as soon as possible.
The sitter has then 72 hours to accept or decline your booking. If the sitter accepts, the booking is officially confirmed, and we will keep the payment you pre-authorised until the end of the booked period, when we'll pay the sitter out. If the sitter declines, the funds will be automatically released back to your account.
Please note that when a booking request is not confirmed by the respective sitter within 72 hours, our system automatically cancels and refunds this booking to prevent booking mistakes and/or misunderstandings. This also ensures that you will be reimbursed for unsuccessful booking requests on time if they are either declined or not responded to within 72 hours by the sitter.
If your sitter meant to accept this booking and simply did not manage to do so in time, please send a new booking request.
If you don't know yet whether the sitter is available for your dates, please wait for their response before making the payment. When a booking is declined, it might take a while for the payment to be released back to your account - we don't want you to experience this inconvenience.