FAQ for Pet Owners
Finding a Pet Sitter
Enquiries & Bookings
- How to book a sitter
- Sitter's cancellation policy
- How do I cancel a booking?
- What are Add-On Services?
- How do I change dates or details of a booking?
- How can I rebook my pet sitter?
Before & During the Pet Sitting Assignment
- The Meet & Greet
- How to organise a Meet & Greet?
- What are the drop off / pick up times?
- Preparing your home for a booking
- What does my pet need while in the pet sitter's care?
- What vaccinations, tick or flea treatments are required for my pet?
Payment
- How do payments work?
- Can I pay the pet sitter directly or in cash?
- What is the Pawshake Service Fee?
- Is my payment information safe on your website?
- What payment methods are accepted on Pawshake?
- How can I change or delete my credit card details?
Insurance & Emergencies
Trust & Safety
FAQ for Pet Sitters
Becoming a Pet Sitter
- How does Pawshake work?
- How can I apply to be a pet sitter?
- Submitting the application as a sitter
- Can two or more people share an account?
- What does it take to be a Pawshake pet sitter?
- What makes a successful pet sitter?
Profile
- How to create a quality Pawshake profile
- Why is my profile not active?
- Why do I appear as unavailable?
- Why is my profile not in the search results?
- I've updated my profile following Success Team suggestions, but my profile is still unpublished
- How do I change the currency, timezone or language on my profile?
Services & Rates
- How do I set Seasonal Pricing?
- What services can I offer and what should they include?
- How do I determine my rates?
- Calendar settings
- What are Add-On Services?
- Sitter calendar: How can I make unavailable days available again?
Enquiries & Bookings
- The booking process
- I'm a sitter. What if I need to cancel a booking?
- What if the pet owner cancels the booking?
- Why can’t I accept a booking?
- Why can't I accept a booking?
- Sitter initiated bookings: How do I create a booking for a pet owner?
Before and During the Pet Sitting Assignment
- The Meet & Greet
- Preparing your home for a booking
- How do daily photo updates work?
- What is a pet sitter report card?
- What is needed in terms of preparation for the pet?
- Do I need to provide food for my guest pet?
Payment
- The payment process
- How do I get paid?
- Do I need to pay or declare my Pawshake earnings for taxes?
- KYC - “Know Your Customer”
- Can I accept money directly from the pet owner?
- Why am I paid out less than expected?
Insurance & Emergencies
Trust & Safety
Sitter Dashboard
- How is the number of profile views calculated?
- How is the number of repeat clients calculated?
- How is the total number of pets calculated?
- How is the total number of clients calculated?
- How is the number of repeat bookings calculated?
- How is the response rate calculated?