FAQ for Pet Owners
Finding a Pet Sitter
- How does Pawshake work?
- How can I find a pet sitter?
- What services can I book through Pawshake and what do they include?
- Is Pawshake suitable for me?
- Are there any costs associated with using Pawshake?
- I don't have a mobile number, can I still register?
Enquiries & Bookings
- How to book a sitter
- Sitter's cancellation policy
- How to cancel a booking
- How to book mixed home visits or multiple services in one booking
- Sitter initiated bookings: how to accept a booking request
- How far in advance can I book a sitter?
The Meet & Greet
Before & During the Pet Sitting Assignment
Payment
Insurance & Emergencies
Trust & Safety
Privacy
FAQ for Pet Sitters
Becoming a Pet Sitter
- How does Pawshake work?
- How can I apply to be a pet sitter?
- Submitting the application as a sitter
- What does it take to be a Pawshake pet sitter?
- What makes a successful pet sitter?
- What is the cost of registering as a sitter?
Profile
- How to create a quality Pawshake profile
- Why is my profile not active?
- Why do I appear as unavailable?
- Can I put my profile on hold?
- Why is my profile not in the search results?
- Why does Pawshake Success Team review my profile changes?
Services & Rates
- What services can I offer and what should they include?
- How do I determine my rates?
- Calendar settings
- Sitter calendar: How can I make unavailable days available again?
- Can I change my rates?
- Can I charge more for special services/a long commute?
Enquiries & Bookings
- The Meet & Greet
- The booking process
- I'm a sitter. What if I need to cancel a booking?
- What if the pet owner cancels the booking?
- Sitter initiated bookings: How do I create a booking for a pet owner?
- As a pet sitter, what should I do during the COVID-19 situation?
Before and During the Pet Sitting Assignment
Payment
- The payment process
- How do I get paid?
- Do I need to pay or declare my Pawshake earnings for taxes?
- Can I accept money directly from the pet owner?
- I haven't been paid yet for my booking. What now?
- What is Stripe Connect?
Insurance & Emergencies
Trust & Safety
Privacy
Sitter Dashboard
- How is the number of profile views calculated?
- How is the number of repeat clients calculated?
- How is the total number of pets calculated?
- How is the total number of clients calculated?
- How is the number of cancellations calculated?
- How is the number of repeat bookings calculated?